At Fluvanta, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our automotive repair services in the United Kingdom.
1. Information We Collect
We may collect personal information from you when you:
- Submit a contact or booking form
- Sign up for newsletters or promotional offers
- Call or email us for enquiries
- Use our website or interact with our services
The types of information we may collect include:
- Name
- Email address
- Phone number
- Vehicle details (make, model, registration)
- Service preferences
- IP address, browser type, and website usage data
2. How We Use Your Information
Your personal information is used for the following purposes:
- To provide our automotive repair and maintenance services
- To communicate appointment confirmations, service updates, and promotional offers
- To improve website functionality and user experience
- For internal record-keeping and analytics
- To comply with legal obligations under UK law
3. Sharing Your Information
We respect your privacy and do not sell or rent your personal information. We may share your data in limited circumstances, including:
- With trusted third-party service providers who assist with website hosting, analytics, or email communications
- When required by law or governmental authorities
- In the event of a business transfer, merger, or acquisition
All third parties are required to keep your data secure and only use it for the purposes we specify.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, monitor website performance, and analyse user trends. These may include:
- Essential cookies: Required for basic website functionality
- Analytics cookies: To understand website usage and improve our services
- Marketing cookies: To deliver relevant offers and promotions
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to employees, contractors, and trusted partners who need it for legitimate business purposes.
6. Your Rights Under UK GDPR
You have rights under the UK General Data Protection Regulation (UK GDPR) including:
- The right to access your personal data
- The right to correct any inaccuracies
- The right to request deletion of your personal data
- The right to restrict or object to certain processing
- The right to data portability
To exercise your rights, please contact us at [email protected] or call +44 078 1910 1018.
7. Retention of Personal Data
We only retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer needed, it is securely deleted or anonymised.
8. Third-Party Links
Our website may contain links to third-party websites for information or resources. Fluvanta is not responsible for the privacy practices or content of external sites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our website and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we discover that personal data of a child has been collected, we will take immediate steps to delete it.
10. Changes to This Privacy Policy
Fluvanta may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date revised. We encourage you to review this policy periodically for the latest information on how we protect your data.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Fluvanta
2308 Great Western Rd, Drumchapel, Glasgow G15 6SF, United Kingdom
Phone: +44 078 1910 1018
Email: [email protected]