At Fluvanta, we are committed to providing high-quality automotive repair and maintenance services. Our Refund Policy explains the circumstances under which refunds may be issued, how customers can request them, and the processes we follow to ensure fairness and transparency.
1. Scope of This Policy
This Refund Policy applies to:
- All automotive repair and maintenance services provided by Fluvanta
- Bookings made via our website, phone, or email
- Payments made directly to Fluvanta for services rendered
Please note that this policy does not cover third-party parts purchased separately by customers, or services not performed by Fluvanta.
2. Conditions for Refunds
Refunds may be issued in the following circumstances:
- Service Not Performed: If a booked service is cancelled by Fluvanta and cannot be rescheduled, a full refund will be provided.
- Duplicate Payment: If payment is accidentally made more than once for the same service.
- Billing Errors: If an incorrect amount was charged due to a processing or administrative error.
- Unsatisfactory Work: If a service is deemed unsatisfactory, and Fluvanta cannot rectify the issue within a reasonable timeframe.
Refunds are not issued for services completed correctly according to the agreed scope, or for changes in customer preference after the service has been performed.
3. Requesting a Refund
To request a refund, please contact our customer support team with the following information:
- Full name and contact details
- Date and type of service booked
- Payment method and transaction details
- Reason for requesting a refund
Contact Information:
Fluvanta
2308 Great Western Rd, Drumchapel, Glasgow G15 6SF, United Kingdom
Phone: +44 078 1910 1018
Email: [email protected]
All refund requests are acknowledged within 2 business days.
4. Refund Process
- Once your refund request is reviewed and approved, Fluvanta will process the refund using the original payment method.
- Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.
- In some cases, partial refunds may be issued if only part of a service is affected.
5. Cancellations and Rescheduling
- Customers may cancel or reschedule appointments at least 24 hours in advance to avoid service charges.
- Late cancellations or no-shows may be subject to a fee and are not eligible for a refund.
6. Dispute Resolution
If you are not satisfied with the resolution of your refund request:
- Contact Fluvanta directly to escalate the issue to our management team
- We will review the case promptly and provide a written response within 7 business days
- All disputes are handled in accordance with UK consumer protection laws
7. Changes to This Refund Policy
Fluvanta may update this Refund Policy from time to time to reflect changes in our business practices, legal requirements, or customer feedback. The latest version will always be available on our website, with the “Last Updated” date revised.